FAQ
Frequently Asked Questions
Clear answers about product proof, payment, domestic shipping, COD delivery charges, international delivery, returns, and certificate guidance.
Shortlist a product, add it to Inquiry Cart or send the product link on WhatsApp, then confirm fresh video proof, final price, payment route, and delivery details before payment.
Yes. Buyers can request daylight video, close-up rotation, matrix view, polish view, size confirmation, and exact-piece confirmation before payment.
Certificate guidance is available for selected stones. Certificate option, origin questions, and treatment questions can be discussed before invoice confirmation.
For domestic prepaid orders, delivery is free. For COD orders, customers need to pay delivery charges.
COD availability is confirmed case by case. If COD is available, delivery charges must be paid by the customer.
International shipping is prepaid only, and delivery charges are extra. Final shipping cost is confirmed before payment.
Natural gemstones are selected-piece purchases. Returns are handled only as per final WhatsApp confirmation, invoice terms, and product condition rules.
Send product link, preferred stone, budget, ring size or purpose, preferred color tone, certificate requirement, and delivery city/country.
Need help choosing a stone?
Send your budget, ring size, and preferred color.
Sales team will shortlist available Firoza options and share video proof within hours.