Terms & Conditions – RohiGems
Effective Date: 18-04-2026
Welcome to RohiGems. By using our website, you agree to these Terms & Conditions. Please read carefully before using our website or placing an order.
1. Acceptance of Terms
By using our website, you agree to follow these Terms and our policies.
We may update these Terms anytime. If you continue using the website, it means you accept the updated Terms.
2. Use of Website
- You must be 18 years or older to use this website
- You agree to give correct and complete information
- You will not use this website for any illegal activity
3. Products Information
- We sell natural and genuine gemstones
- Product images are for reference. Actual color and size may slightly vary
- We try to provide correct details, but small mistakes can happen
4. Orders & Payments
- All orders are subject to availability and confirmation
- We can cancel or refuse any order if needed
- You must provide correct billing and shipping details
- Payments must be made using valid methods
5. Pricing
- Prices may change anytime without notice
- We are not responsible for pricing errors
6. Exchange Policy
- Exchange allowed only within 3 working days
- Only non-customized gemstones can be exchanged
- Product must be in original condition with packaging
- Used or damaged items will not be accepted
7. No Refund Policy
- We do not provide refunds
- Only exception: if product is damaged or defective, we will offer replacement
8. Stone Testing
- If you want lab testing, cost will be paid by customer
9. Account Responsibility
- Keep your account details safe
- You are responsible for all activity under your account
10. Intellectual Property
- All content on RohiGems (images, text, logo) belongs to us
- You cannot copy or use it without permission
11. Restricted Activities
You must not:
- Copy product data or images
- Try to hack or damage the website
- Use fake identity
- Send spam or harmful links
12. Limitation of Liability
- We do our best to give correct information
- But we are not responsible for any loss, delay, or damage caused by website use
13. Changes to Website
We may update, change, or stop any part of the website anytime without notice
14. Governing Law
These Terms are governed by the laws of India
15. Contact
If you have any questions, you can contact us through our website
By using our website, you agree to these Terms & Conditions.