Policy
At Rohi Gems, we are committed to offering genuine and natural gemstones. Please read this policy carefully before making a purchase.
Exchange requests must be made within 3 working days from the date of delivery.
Only non-customized gemstones are eligible for exchange.
The product must be unused, in original condition, and returned with original packaging and tags.
Products that are used, damaged, altered, or worn will not be accepted.
We do not offer refunds on any purchases once the order is confirmed and delivered.
Before confirmation, customers are encouraged to review product photos, videos, size details, and invoice information carefully.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos or videos.
In eligible cases, Rohi Gems may offer a replacement with the same product or an exchange with a similar product of equal value.
Customers may get the gemstone tested at any certified laboratory.
The cost of testing will be borne by the customer.
Natural gemstones may include color variation, matrix, inclusions, surface character, and natural markings.
These natural features are not considered defects when disclosed through photos, videos, or product communication before confirmation.
For exchange or support queries, contact Rohi Gems with your order details, delivery date, and product media.
Email: rohigems15@gmail.com