Buyer questions
Fast answers before you buy.
Premium buyers usually want proof, payment clarity, and shipping confidence before selecting a stone. This page answers the most common questions.
Firoza original kaise verify hota hai?
Rohi Gems buyers can request daylight photos, close-up matrix video, polish view, size details, and invoice confirmation. Certification-ready stones can be separated when required.
INR 100/carat offer kis stones par hai?
This is a limited time offer on eligible stones only. Buyers should ask on WhatsApp for available stock, exact carat weight, photos/video, and final invoice before payment.
Payment kaise hoga?
Buyer selects stones, confirms availability and proof on WhatsApp, then payment is finalized. Indian customers can use Razorpay. International customers can use Razorpay international card payments or PayPal invoice support.
Razorpay and PayPal available hai?
Yes. Razorpay checkout is connected for INR payments and international card payments are enabled on Razorpay. PayPal invoice support can be used for overseas buyers when required.
Shipping kaise hoga?
Within India, prepaid orders get free delivery. COD orders may include delivery charges. International delivery is charged separately because courier cost is usually around INR 1,000 to INR 1,500 depending on country and parcel.
Stone video milega?
Yes. Buyers can request daylight video, close-up matrix shots, side-angle polish check, and scale comparison before finalizing.
Certification possible hai?
Certification-ready options can be discussed before purchase. The exact process depends on stone type, buyer location, and required documentation.